Assuming that the Annual Fund is
effective at maintaining a growing pool of regular donors, your
next step is to cultivate these friends to a point of knowing
when to ask for a major gift, for what amount, and to which proj
ect.
So how do you do this?
This one requires that you
actually go see your top-end donors in person. I have used a
technique of meeting with these donors for the purpose of
thanking them, and learning how they got involved with the
ministry. When you schedule the visit, you are coming “to bring
the results of your financial support, and learn more about how
you got connected with our program”.
Your initial visits should focus
on learning about their interests, family life, and work
experiences. Additionally, you want to know them as people.
What they care about and why.
Once you’ve done this, it’s time
to begin planning individual cultivation strategies for each
prospect. As development professionals, cultivation simply
means planning the steps we will take in educating and involving
these supporters in a way that will draw them closer to a
program that they care about very deeply. That is why it is
critical that your relationship building process be focused on
the donor – and what they care about.
Now before we get too far into
how to do it, let’s talk about what you are really after. For
the Christian Development Officer, your primary responsibility
is to offer these donors an opportunity to share in the work
that God is doing in your ministry – at a deeper level. The
issue is that only God can motivate, but you can shepherd the
process. Your job is to bring the donor to a point where they
have enough information to evaluate their “investment” in light
of their passions.
So, going in, you need a set of
“minimum expectations” that you hope to fill for each visit.
This would be something like; __ invite to the next President’s
Dinner; or, __ a tour of the facilities; or __ to learn how they
got connected with the (children’s) program. This information
should lead to activities or actions that get them involved more
than they currently are.
Next, you need to keep track of
that information. Particularly the data about their interests
and areas of giving. You should create a donor profile form,
the data from which gets entered into the donor’s record. This
will allow you to search for donors who have similar interests
in a particular area of the ministry so that you can call on
them when that program has a need or opportunity.
Assuming you have done all that,
the next step is to invite these “friends” to see what is going
on in the program area they told you about when you first met
with them. Your role is that of “reporter”, bringing them the
news and current events of “their” ministry.
Finally, you are at a point where
you would ask them to consider helping you accomplish something
big. Something innovative. This is where it can seem
difficult, but if handled prayerfully, it looks something like
this:
“Bob and Jane, since we first
met two years ago, I have enjoyed listening to your heart about
our (children’s) ministry. You have shared your concerns about
(how these kids need our services) and hopefully, you have seen
how God has blessed (the ministry) with the ability to solve
this problem. Your care and concern for this issue have been a
great encouragement to us at (the ministry). As we look to the
future and the need to (grow/ serve more people), I wonder if
you would consider making a significant gift to this program in
order to (help 50 more children . . . )?
The next person to speak should
be the donor. God will either lay on their heart the desire to
give or He won’t. Your job is to listen to what He tells you –
through their response.
If they have questions and need
more information, God may be asking you to make your case
clearer. Go get the information for them.
If they say “No” without giving
any reasons, you can be assured that they aren’t going to change
their mind before you get out their home. Thank them for the
chance to share the ministry with them, and ask for permission
to keep them informed about the program.
You can also be assured that God
probably isn’t done working on this issue – either through them,
or on you. Go back to your office and evaluate your
presentation of the Case for Support. Would you have given if
you had been in their shoes? If not, you can benefit from some
polishing of the “enthusiasm factor” for what God is doing
through your ministry.
Simply put, this “Process of
Faith” idea of allowing God to be the motivator in the
discussion takes away the need to feel let-down or rejected with
someone doesn’t make the gift we asked for.
Now, pick up that phone and make
a new friend. Only God knows what will come of it.